A technical glitch meant that customers were overcharged when shopping with one of the UK’s largest supermarket chains. UK customers were incorrectly charged for their online grocery shopping earlier this week as Sainsbury’s suffered a technical error. The glitch meant that Sainsbury’s Nectar Card prices were not applied, meaning that Nectar card holders didn’t get the lower prices they are promised. Instead, they would have paid full price.
Sainsbury’s said it is contacting all affected customers about this mistake. Customers can check their online receipts to see if they have been charged incorrectly for their online grocery shopping. Sainsbury’s said the glitch occurred overnight on Tuesday. “We are sorry that a brief technical glitch overnight on Tuesday meant Nectar Prices didn’t apply correctly on some of Wednesday’s online orders,” a Sainsbury’s spokesperson said.
“The issue was resolved quickly, and we are contacting all affected customers to ensure they are not left out of pocket.”
Customers have shared their complaints about the issue online. One shopper, writing on Martin Lewis’ Money Saving Expert online forum, said she noticed how much she was overcharged when examining her final cost.
“I placed an online grocery order with Sainsbury’s yesterday with an estimated total of £82.40. They wrote: “After substitutions and one missing item, my bill should have been around the same but I was actually charged £102.34.
After going through everything line by line, I found over 10 items charged at higher prices than shown when ordering. Nectar prices not honoured, substitutions increasing costs (fair enough – but that’s not the main issue), [and] multi-buy items charged at full price instead of discounted price.”
They urged other shoppers to check their receipts, look for missing Nectar card discounts, and contact Sainsbury’s if something does not match.
Meanwhile, one X user said: “Excited to get half price leg lamb with my online shop yesterday. Only for u to charge me full price £22! It seems the nectar discount not working for online orders. Sent reply with driver, still waiting refund… So no lamb & £11 out of pocket.”
Another shared: “So no nectar prices added to shopping today, received an email about a refund and it’s less than it should be!”
