Lloyds Bank has provided an update over a bonus payment scheme. Until recently, the group offered £200 bonuses to those who switched their current account over to them.
You could get the bonus cash when switching to either a new Club Lloyds or Premier Account. There were other qualifying rules to meet. Once you had completed all the necessaries, the bonus payment would be paid as a cash credit into your new account.
The deadline for starting your switch to qualify for the bonus was last month. But a customer who missed the final date asked if they could still be eligible, given their particular situation.
Posting on social media, the person explained: “I took out a new account within the timeframe of the £200 switching bonus but it has opened an account and offered no access to the switching service. Can I resolve this in branch?”
The offer was only eligible if you opened your account from September 16, 2025, either in branch, online or over the phone. The deadline to get in your switch request was December 17.
Lloyds Bank replied, asking the customer to explain how they had switched their accounts. It said: “Did you follow the switching process from an outside bank?”
To qualify for the £200 bonus, you had to carry out a full switch using the Current Account Switching Service, including closing your old account. Your switch had to include a minimum of three active direct debits from the old account.
Any direct debits set up after your switch has started did not count, nor did any other automated payments, such as standing orders or recurring card payments. Responding to Lloyds, the customer said they went through “the online process” and that they had a welcome email from Lloyds with details of their new account.
The person asked if they could call Lloyds or use a live chat function to discuss the issue. Asked what type of account they had opened, the person said they had moved over to a Club Lloyds current account.
‘Please send us a message’
In light of these details from the customer, Lloyds said: “If you’re registered for our mobile banking app, please send us a message through the app and one of our messaging team advisors will look into this for you.” The bank explained a three-step process to send a message.
If you want to send a message through the app, you should open the app, tap the search icon and then select ‘Message us 24/7’.
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